I’ve been doing a lot of website content audits over the past year and decided it was time to simplify and create a labor-saving deliverable template that can capture the key insights and recommendations of nearly any content inventory and content audit. Who needs a content audit spreadsheet or slide deck when you can just sketch this handy Venn diagram? Share and enjoy, my content strategy and information architecture friends!

This format can be used for different kinds of sites, too, from an internal audit of your organization’s intranet to extranets that serve partners — even the content for your social media presence. What you put in each zone is up to you and can be as general or specific as you need, from broad categories such as FAQs to specific items such as a “funny picture of the CEO and his dog.”
Siri has the capacity to be Apple’s filter between you and the world much the way Google has been, listening to your requests and serving you with answers.
Read the full article »
Lately I’ve been doing a lot of thinking about workflow, drawing on my past work overseeing production of digital content in marketing and communications departments. My starting point is a recognition that when we talk about workflow, we are usually thinking narrowly about how content gets authored, edited, and published inside a content management system,…
Read the full article »
A family member left me a voicemail the other day saying he was interested in learning how to establish his “online presence” and asked if I could spare some time to help him get up to speed with social media. He’s starting up a new business, and his request was the latest in a string…
Read the full article »
One of the most interesting tidbits in recent write-ups of Yahoo’s supposed plan to “sunset” Delicious was a sidebar on Marshall Kirkpatrick’s piece in ReadWriteWeb, which detailed a great way to use Delicious to find new content to share or write about before your competition does: How ReadWriteWeb Used Delicious For the past several years,…
Read the full article »
When I was a kid I spent a lot of time in museums. I could never understand why so many exhibits would break–and never get fixed. Do you remember how you would push a button hoping some audio-animatronic figure would come to life, talk and move its eyes and hands, but then nothing would happen?…
Read the full article »
Robert Smithson’s 1970 earthwork sculpture near Corrinne, Utah. Driving Directions.
Read the full article »